E. Rhiannon Hood - Resume
INTERESTS
Music (Vocal Performance), WJZ Old Time and Creative Radio (Re-Creation Radio – Writing and Performance), Amateur Radio, Computers, Reading, Writing, Roller Skating, Weight Lifting, Historical Re-Enactment, Sewing, Crafts, Competitive Swing and Ballroom Dancing.
EDUCATION
Columbia Southern University – Orange Beach, AL – 2010 to Present
B.A. in Psychology
Northern Essex Community College – Haverhill, MA
A. S. in Computer Information Sciences – Earned December 1993
A. S. in Computer Information Sciences: Programming – Earned August 1998
National Student Government Association Award
Student Senate – Secretary, Campus Programming Chairperson, Budget Committee
Who’s Who in American Junior College Students: Dean’s List, Peer Tutoring Program
EXPERIENCE
Valiant Entertainment LLC – Norfolk, VA
Principal – January 2014 – Present
- · Business Planning and Strategy
- · Product Development
- · Administration of finances
- · Ordering and Inventory Control
- · Produce cosmetic products for resale
- · Produce herbal products for resale
- · Produce aromatherapy products for resale
Pagan Business Network – GA
Director of Information Technology – January 2015 – Present
- · Business Planning and Strategy
- · Remote Asset Management
- · Remote Server Management
- · Migration of Server Resources
- · Maintenance and Management of all Web Resources
- · Assessment and Analysis of IT needs
- · Provided Recommendations for Upgrades/Service Expenditures
Kindred Spirit – Norfolk, VA
Retail Manager – February 2012 – Present
- · Computer, systems, and office support
- o Networking
- o Hardware installation and support
- o Software installation and support
- o Server installation and maintenance
- o Software training
- · Graphic design and layout
- · Staffing and Scheduling
- · Purchasing and Sales
- · Sales and Tax Reporting
- · Merchant and Network Services Point of Contact
- · Administrative support
- · Office organization and setup
- · Receiving and Display of Merchandise
- · Floorplan and Store Design
Solutions with a Touch of Class – Norfolk, VA
Sole Proprietor – October 2003 – Present
- · Computer, systems, and office support
- o Networking
- o Hardware installation and support
- o Software installation and support
- o Server installation and maintenance
- o Software training
- · Graphic design and layout
- · Photo retouching and post-production
- · Website design and administration
- · Video production
- · Voice-over and advertising
- · SMS Marketing Resale Service
- · Administrative support
- · Office organization and setup
- · Transcription services, typing, and file maintenance
- · Newsletter layout and design
Picture Me! – Norfolk, VA
Associate (Photographer/Sales) (Seasonal) – October 2009 – February 2010
- · Photography of portraits
- · Sales of photo print packages
- · Use of register and credit card machine, ordering system
- · Receipt and Inventory of printed photo packages
- · Distribution of printed photo packages to customers
- · Recognized for Regional High Sales
American Red Cross – Norfolk, VA
Disaster Services Volunteer – January 2005 – February 2012
- · Client Casework Lead
- · Safe and Well Coordinator
- · Financial Qualified
- · Disaster Action Team
- · Case Reviewer
- · Management Team
- · Software and Printer support
- · Administrative support
Solutions with a Touch of Class – Rochester, NY
Sole Proprietor – June 1997 – October 2003
- · Computer, network, systems, and office support
- · Software installation and maintenance
- · Software training
- · Graphic design and layout
- · Administrative support
- · Office organization and setup
- · Transcription services, typing, and file maintenance
- · Newsletter layout and design
Impressions Apparel – Marketplace Mall – Rochester, NY
Store Manager (Seasonal) – October 2001 – January 2002
- · Brought store to Second Place in National Sales
- · Interfacing with District Manager
- · Problem Solving
- · Hiring, training, and supervision of sales associates
- · Monitoring, receiving, and display of inventory
- · Loss prevention measures
- · Reporting of Payroll, Daily and Weekly Sales
- · Customer Service and Satisfaction
Dartnell Enterprises – East Rochester, NY
Contract to Xerox Corporation
Software System Test Core Engineer – September 2000 – February 2001
- · Analyzed and interpreted assigned segments of requirement documents
- · Developed test procedures for cross-platform printer controller products according to documentation
- · Evaluated and reported testing results/failures
- · Participated in team peer review of testing procedures
- · Managed and coordinated archiving and updating of internal process documentation
- · Performed periodic reporting for status, billing, and time management purposes
- · Problem Solving
SunGard Trading Systems – Pittsford, NY
(A Division of SunGard Data Systems, Inc. – Weehawken, NJ) Analyst/Programmer/Engineering Level Support – September 1999 – August 2000
· Engineering Level support of Brokerage Security Trading Product
- · Processed and escalated trouble and bug reports
- · Generated weekly activity reports
- · Monitored support staff
- · Built and distributed software releases
- · Maintained software configuration control for product environment
- · Installed and configured new customer servers
- · Performed remote maintenance, monitoring, and troubleshooting of existing customer servers
- · Worked closely with NASDAQ Customer and Network Support Units
- · Evaluated and researched trouble transactions for FTC compliance and activity
- · Customer relations/satisfaction
NF Associates – Webster, NY Contract to Xerox Corporation Software Development Technician
Color Solutions Business Unit – January 1999 – September 1999
- · Provided agency testing support
- · Provided hardware and software support for developmental color laser product
- · Developed integration of software modules and version builds of IOT software
- · Performed initial testing and distribution of software/firmware releases
- · Maintained software configuration control and testing matrix development
- · Developed, distributed, and troubleshot software upgrade procedures
- · Reviewed and troubleshot customer and service documentation
- · Maintained and upgraded lab equipment, including desktop PC’s, laptops, and Novell servers
NF Associates – Webster, NY
Contract to Xerox Corporation
Channels VAR Support Technician
Second Level Support to Team Xerox – February 1998 – January 1999
- · Provided second lever end-user support as well as VAR Reseller support for network color laser printing products
- · Replicated, analyzed, and escalated customer problems as needed.
- · Evaluated and troubleshot network connectivity problems, troubleshot printing issues, including PostScript code analysis
- · Resolved problems via telephone and followed up with customers to verify solutions
- · Provided support for network printer installation and troubleshooting within Windows NT, Novell, Banyan-Vines, Macintosh, and Microsoft Peer-to-Peer environments via TCP/IP, IPX/SPX, AppleTalk, and NetBEUI, NT, Novell 3.x and 4.x server maintenance
- · Customer relations/customer satisfaction
The Sutherland Group – Rochester, NY
Second Level Help Desk Technician – June 1997 – February 1998
- · Provided secondary level support for network and application help desks
- · Evaluated network security issues and client problems
- · Resolved customer problems via telephone
- · Provided dispatch of on-site personnel as needed
- · Provided backup coverage of up to five alternate help desks
Solutions with a Touch of Class – Haverhill, MA
Sole Proprietor – January 1985 – June 1997
- · Computer, systems, and office support
- · Software installation and maintenance
- · Software training
- · Graphic design and layout,
- · Administrative support,
- · Office organization and setup
- · Transcription services, typing, and file maintenance
- · Newsletter layout and design
ASAP Computer Help – Exeter, NH
Associate Engineer – May 1997 – June 1997
- · PC Technician at office/retail location
- · Evaluated, recommended, repaired and upgraded hardware and software
- · Upgraded and installed software and peripheral equipment
- · Diagnosed computer issues and dispatched field technicians when needed
Unicore Software – North Andover, MA
Lead Technical Support – April 1995 – June 1995; February 1997 – May 1997
- · Was responsible for answering customer inquiries, returns, and other customer service issues
- · Provided detailed customer support for BIOS products
- · Designed streamlining of the customer service process
- · Developed and maintained multi-dimensional service tracking database with user interface
- · Assembled desktop system and established office LAN
- · Designed preliminary version of World Wide Web page
- · Designed print advertisements
COCO+CO. – Boston, MA
Account Manager
- · Serviced client accounts
- · Copy writing of print ads, press releases, and radio advertising
- · Graphic design of business cards, fliers, print advertisements, etc.
- · Maintained mailing lists
- · HTML and cgi programming
- · Maintained in-house World Wide Web pages
- · Radio advertising sales
University of Massachusetts at Lowell – Lowell, MA
Computer Systems Center
System Monitor/Assistant Administrator
- · Monitored and provided basic administration of internal/dial in UNIX network
- · Mounted volumes and monitored volume usage
- · Created and managed user accounts
- · Monitored security
Northern Essex Community College – Haverhill, MA
Bursar’s Office
Accounts Receivable Clerk – 1992 - 1994
- · Received and posted student payments
- · Provided preliminary tuition estimations during registration periods
- · Managed third party billing
Graphic Strategies – Haverhill, MA
Account Manager/Administrative Assistant – 1991 - 1992
- · Provided assistance to the CEO
- · Copywriting and copy preparation for newsletters, fliers, advertisements, press releases, etc.
- · Managed and provided phone sales of print advertisements
- · Processed mail orders
- · Provided mailing list maintenance
United States Treasury – Andover, MA
Internal Revenue Service (Seasonal) Data Transcription – 1987 - 1991
- · Transcribed encoded tax returns to electronic media
- · Verified balance of reported amounts
BN Productions – Woburn, MA
Shipping & Receiving – June 1989
- · Responsible for inventory and reporting of current stock
- · Received incoming shipments
- · Prepared outgoing shipments and verified delivery of products
- · Maintained records of orders shipped
- · Interfaced with various shipping contractors
McCarthy Companies – Wilmington, MA
Assistant to the Vice President of Operations – June 1987 - 1989
- · Performed account reconciliation
- · Prepared final accounts for collection process
- · Updated and maintained IBM PC standalones
- · Performed backups of IBM Series I
- · Printed reports, invoices, and memos
- · Administered PBX phone system
- · Assisted with general needs including billing and customer relations
Haverhill Education Association – Haverhill, MA
Administrative Assistant – June 1985 – June 1987
- · Reception, clerical, transcription – single-person office
- · General office management
- · Ordered supplies
Also intermittent contract employment:
· Office Administration
· Restaurant Service/Front of House
· Sales
· Sound and Lighting technician for stage shows (non-union)
· Stage Hand (non-union)
· Rigging (building and climbing staging and elevated wiring and lighting) (non-union)