INTERESTS

 

Music (Vocal Performance), WJZ Old Time and Creative Radio (Re-Creation Radio – Writing and Performance), Amateur Radio, Computers, Reading, Writing, Roller Skating, Weight Lifting, Historical Re-Enactment, Sewing, Crafts, Competitive Swing and Ballroom Dancing.

 

EDUCATION

Columbia Southern University – Orange Beach, AL – 2010 to Present

B.A. in Psychology

Northern Essex Community College – Haverhill, MA

A. S. in Computer Information Sciences – Earned December 1993

A. S. in Computer Information Sciences: Programming – Earned August 1998

National Student Government Association Award

Student Senate – Secretary, Campus Programming Chairperson, Budget Committee

Who’s Who in American Junior College Students: Dean’s List, Peer Tutoring Program

 

EXPERIENCE

Valiant Entertainment LLC – Norfolk, VA 

Principal – January 2014 – Present

• ·        Business Planning and Strategy
• ·        Product Development
• ·        Administration of finances
• ·        Ordering and Inventory Control
• ·        Produce cosmetic products for resale
• ·        Produce herbal products for resale
• ·        Produce aromatherapy products for resale

 

Pagan Business Network – GA

Director of Information Technology – January 2015 – Present 

• ·        Business Planning and Strategy
• ·        Remote Asset Management
• ·        Remote Server Management
• ·        Migration of Server Resources
• ·        Maintenance and Management of all Web Resources
• ·        Assessment and Analysis of IT needs
• ·        Provided Recommendations for Upgrades/Service Expenditures

 

Kindred Spirit – Norfolk, VA

Retail Manager – February 2012 – Present

• ·        Computer, systems, and office support
• o   Networking
• o   Hardware installation and support
• o   Software installation and support
• o   Server installation and maintenance
• o   Software training
• ·        Graphic design and layout
• ·        Staffing and Scheduling
• ·        Purchasing and Sales
• ·        Sales and Tax Reporting
• ·        Merchant and Network Services Point of Contact
• ·        Administrative support
• ·        Office organization and setup
• ·        Receiving and Display of Merchandise
• ·        Floorplan and Store Design

 

Solutions with a Touch of Class – Norfolk, VA

Sole Proprietor – October 2003 – Present

• ·        Computer, systems, and office support
• o   Networking
• o   Hardware installation and support
• o   Software installation and support
• o   Server installation and maintenance
• o   Software training
• ·        Graphic design and layout
• ·        Photo retouching and post-production
• ·        Website design and administration 
• ·        Video production
• ·        Voice-over and advertising 
• ·        SMS Marketing Resale Service
• ·        Administrative support
• ·        Office organization and setup
• ·        Transcription services, typing, and file maintenance
• ·        Newsletter layout and design

 

Picture Me! – Norfolk, VA

Associate (Photographer/Sales) (Seasonal) – October 2009 – February 2010

• ·        Photography of portraits
• ·        Sales of photo print packages
• ·        Use of register and credit card machine, ordering system
• ·        Receipt and Inventory of printed photo packages
• ·        Distribution of printed photo packages to customers
• ·        Recognized for Regional High Sales

 

American Red Cross – Norfolk, VA

Disaster Services Volunteer – January 2005 – February 2012

• ·        Client Casework Lead
• ·        Safe and Well Coordinator
• ·        Financial Qualified
• ·        Disaster Action Team
• ·        Case Reviewer
• ·        Management Team
• ·        Software and Printer support
• ·        Administrative support

 

Solutions with a Touch of Class – Rochester, NY

Sole Proprietor – June 1997 – October 2003

• ·        Computer, network, systems, and office support
• ·        Software installation and maintenance
• ·        Software training
• ·        Graphic design and layout
• ·        Administrative support
• ·        Office organization and setup
• ·        Transcription services, typing, and file maintenance
• ·        Newsletter layout and design

 

Impressions Apparel – Marketplace Mall – Rochester, NY

Store Manager (Seasonal) – October 2001 – January 2002

• ·        Brought store to Second Place in National Sales
• ·        Interfacing with District Manager
• ·        Problem Solving
• ·        Hiring, training, and supervision of sales associates
• ·        Monitoring, receiving, and display of inventory
• ·        Loss prevention measures
• ·        Reporting of Payroll, Daily and Weekly Sales
• ·        Customer Service and Satisfaction

 

Dartnell Enterprises – East Rochester, NY

Contract to Xerox Corporation

Software System Test Core Engineer – September 2000 – February 2001

• ·        Analyzed and interpreted assigned segments of requirement documents
• ·        Developed test procedures for cross-platform printer controller products according to documentation
• ·        Evaluated and reported testing results/failures
• ·        Participated in team peer review of testing procedures
• ·        Managed and coordinated archiving and updating of internal process documentation
• ·        Performed periodic reporting for status, billing, and time management purposes
• ·        Problem Solving

 

SunGard Trading Systems – Pittsford, NY

(A Division of SunGard Data Systems, Inc. – Weehawken, NJ) Analyst/Programmer/Engineering Level Support – September 1999 – August 2000

·        Engineering Level support of Brokerage Security Trading Product

• ·        Processed and escalated trouble and bug reports
• ·        Generated weekly activity reports
• ·        Monitored support staff
• ·        Built and distributed software releases
• ·        Maintained software configuration control for product environment
• ·        Installed and configured new customer servers
• ·        Performed remote maintenance, monitoring, and troubleshooting of existing customer servers
• ·        Worked closely with NASDAQ Customer and Network Support Units
• ·        Evaluated and researched trouble transactions for FTC compliance and activity
• ·        Customer relations/satisfaction

 

NF Associates – Webster, NY Contract to Xerox Corporation Software Development Technician

Color Solutions Business Unit – January 1999 – September 1999

• ·        Provided agency testing support
• ·        Provided hardware and software support for developmental color laser product
• ·        Developed integration of software modules and version builds of IOT software
• ·        Performed initial testing and distribution of software/firmware releases
• ·        Maintained software configuration control and testing matrix development
• ·        Developed, distributed, and troubleshot software upgrade procedures
• ·        Reviewed and troubleshot customer and service documentation
• ·        Maintained and upgraded lab equipment, including desktop  PC’s,  laptops, and Novell servers

 

NF Associates – Webster, NY

Contract to Xerox Corporation

Channels VAR Support Technician

Second Level Support to Team Xerox – February 1998 – January 1999

• ·        Provided second lever end-user support as well as VAR Reseller support for network color laser printing products
• ·        Replicated, analyzed, and escalated customer problems as needed.
• ·        Evaluated and troubleshot network connectivity problems, troubleshot printing issues, including PostScript code analysis
• ·        Resolved problems via telephone and followed up with customers to verify solutions
• ·        Provided support for network printer installation and troubleshooting within Windows NT, Novell, Banyan-Vines, Macintosh, and Microsoft Peer-to-Peer environments via TCP/IP, IPX/SPX, AppleTalk, and NetBEUI, NT, Novell 3.x and 4.x server maintenance
• ·        Customer relations/customer satisfaction

 

The Sutherland Group – Rochester, NY

Second Level Help Desk Technician – June 1997 – February 1998

• ·        Provided secondary level support for network and application help desks
• ·        Evaluated network security issues and client problems       
• ·        Resolved customer problems via telephone
• ·        Provided dispatch of on-site personnel as needed
• ·        Provided backup coverage of up to five alternate help desks

 

Solutions with a Touch of Class – Haverhill, MA

Sole Proprietor – January 1985 – June 1997

• ·        Computer, systems, and office support
• ·        Software installation and maintenance
• ·        Software training
• ·        Graphic design and layout, 
• ·        Administrative support, 
• ·        Office organization and setup
• ·        Transcription services, typing, and file maintenance
• ·        Newsletter layout and design

 

ASAP Computer Help – Exeter, NH

Associate Engineer – May 1997 – June 1997

• ·        PC Technician at office/retail location
• ·        Evaluated, recommended, repaired and upgraded hardware and software
• ·        Upgraded and installed software and peripheral equipment
• ·        Diagnosed computer issues and dispatched field technicians when needed

 

Unicore Software – North Andover, MA

Lead Technical Support – April 1995 – June 1995; February 1997 – May 1997

• ·        Was responsible for answering customer inquiries, returns, and other customer service issues
• ·        Provided detailed customer support for BIOS products
• ·        Designed streamlining of the customer service process
• ·        Developed and maintained multi-dimensional service tracking database with user interface
• ·        Assembled desktop system and established office LAN
• ·        Designed preliminary version of World Wide Web page
• ·        Designed print advertisements

 

COCO+CO. – Boston, MA

Account Manager

• ·        Serviced client accounts
• ·        Copy writing of print ads, press releases, and radio advertising
• ·        Graphic design of business cards, fliers, print advertisements, etc.
• ·        Maintained mailing lists
• ·        HTML and cgi programming
• ·        Maintained in-house World Wide Web pages
• ·        Radio advertising sales

 

University of Massachusetts at Lowell – Lowell, MA

Computer Systems Center

System Monitor/Assistant Administrator

• ·        Monitored and provided basic administration of internal/dial in UNIX network
• ·        Mounted volumes and monitored volume usage
• ·        Created and managed user accounts
• ·        Monitored security

 

Northern Essex Community College – Haverhill, MA

Bursar’s Office

Accounts Receivable Clerk – 1992 - 1994

• ·        Received and posted student payments
• ·        Provided preliminary tuition estimations during registration periods
• ·        Managed third party billing

 

Graphic Strategies – Haverhill, MA

Account Manager/Administrative Assistant – 1991 - 1992

• ·        Provided assistance to the CEO
• ·        Copywriting and copy preparation for newsletters, fliers, advertisements, press releases, etc.
• ·        Managed and provided phone sales of print advertisements
• ·        Processed mail orders
• ·        Provided mailing list maintenance

 

United States Treasury – Andover, MA

Internal Revenue Service (Seasonal) Data Transcription – 1987 - 1991

• ·        Transcribed encoded tax returns to electronic media
• ·        Verified balance of reported amounts

 

BN Productions – Woburn, MA

Shipping & Receiving – June 1989

• ·        Responsible for inventory and reporting of current stock
• ·        Received incoming shipments
• ·        Prepared outgoing shipments and verified delivery of products
• ·        Maintained records of orders shipped
• ·        Interfaced with various shipping contractors

 

McCarthy Companies – Wilmington, MA

Assistant to the Vice President of Operations – June 1987 -  1989

• ·        Performed account reconciliation
• ·        Prepared final accounts for collection process
• ·        Updated and maintained IBM PC standalones
• ·        Performed backups of IBM Series I
• ·        Printed reports, invoices, and memos
• ·        Administered PBX phone system
• ·        Assisted with general needs including billing and customer relations

 

Haverhill Education Association – Haverhill, MA

Administrative Assistant – June 1985 – June 1987

• ·        Reception, clerical, transcription – single-person office
• ·        General office management
• ·        Ordered supplies

 

Also intermittent contract employment:

·                    Office Administration

·                    Restaurant Service/Front of House

·                    Sales

·                    Sound and Lighting technician for stage shows (non-union)

·                    Stage Hand (non-union)

      ·                    Rigging (building and climbing staging and elevated wiring and lighting) (non-union)

• Next