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E. Rhiannon Hood - Resume
INTERESTS
Music (Vocal Performance), WJZ Old Time and Creative Radio (Re-Creation Radio – Writing and Performance), Amateur Radio, Computers, Reading, Writing, Roller Skating, Weight Lifting, Historical Re-Enactment, Sewing, Crafts, Competitive Swing and Ballroom Dancing.
EDUCATION
University of Sedona – Sedona, AZ – 2010 to Present
B.A. in Philosophy
Columbia Southern University – Orange Beach, AL – 2010 to Present
B.A. in Psychology
Northern Essex Community College – Haverhill, MA
A. S. in Computer Information Sciences – Earned December 1993
A. S. in Computer Information Sciences: Programming – Earned August 1998
National Student Government Association Award
Student Senate – Secretary, Campus Programming Chairperson, Budget Committee
Who’s Who in American Junior College Students: Dean’s List, Peer Tutoring Program
EXPERIENCE
New Directions Consulting, LLC – Norfolk, VA
Principal – January 2020 – Present
- Business Services
- Mortgage Protection and Life Insurance Service
- Professional and Personal Coaching Services
- Personal and Professional Travel Services
Valiant Entertainment LLC – Norfolk, VA
Principal – January 2014 – Present
- Business Planning and Strategy
- Product Development
- Administration of finances
- Ordering and Inventory Control
- Produce cosmetic products for resale
- Produce herbal products for resale
- Produce aromatherapy products for resale
Pagan Business Network – GA
Director of Information Technology – January 2015 – Present
- Business Planning and Strategy
- Remote Asset Management
- Remote Server Management
- Migration of Server Resources
- Maintenance and Management of all Web Resources
- Assessment and Analysis of IT needs
- Provided Recommendations for Upgrades/Service Expenditures
Kindred Spirit – Norfolk, VA
Retail Manager – February 2012 – Present
- Computer, systems, and office support
- o Networking
- o Hardware installation and support
- o Software installation and support
- o Server installation and maintenance
- o Software training
- Graphic design and layout
- Staffing and Scheduling
- Purchasing and Sales
- Sales and Tax Reporting
- Merchant and Network Services Point of Contact
- Administrative support
- Office organization and setup
- Receiving and Display of Merchandise
- Floorplan and Store Design
Solutions with a Touch of Class – Norfolk, VA
Sole Proprietor – October 2003 – Present
- Computer, systems, and office support
- o Networking
- o Hardware installation and support
- o Software installation and support
- o Server installation and maintenance
- o Software training
- Graphic design and layout
- Photo retouching and post-production
- Website design and administration
- Video production
- Voice-over and advertising
- SMS Marketing Resale Service
- Administrative support
- Office organization and setup
- Transcription services, typing, and file maintenance
- Newsletter layout and design
Picture Me! – Norfolk, VA
Associate (Photographer/Sales) (Seasonal) – October 2009 – February 2010
- Photography of portraits
- Sales of photo print packages
- Use of register and credit card machine, ordering system
- Receipt and Inventory of printed photo packages
- Distribution of printed photo packages to customers
- Recognized for Regional High Sales
American Red Cross – Norfolk, VA
Disaster Services District Lead – January 2005 – February 2012
- Client Casework Lead
- Safe and Well Coordinator
- Financial Qualified
- Disaster Action Team
- Case Reviewer
- Management Team
- Software and Printer support
- Disaster Instructor
- Administrative support
Solutions with a Touch of Class – Rochester, NY
Sole Proprietor – June 1997 – October 2003
- Computer, network, systems, and office support
- Software installation and maintenance
- Software training
- Graphic design and layout
- Administrative support
- Office organization and setup
- Transcription services, typing, and file maintenance
- Newsletter layout and design
Impressions Apparel – Marketplace Mall – Rochester, NY
Store Manager (Seasonal) – October 2001 – January 2002
- Brought store to Second Place in National Sales
- Interfacing with District Manager
- Problem Solving
- Hiring, training, and supervision of sales associates
- Monitoring, receiving, and display of inventory
- Loss prevention measures
- Reporting of Payroll, Daily and Weekly Sales
- Customer Service and Satisfaction
Dartnell Enterprises – East Rochester, NY
Contract to Xerox Corporation
Software System Test Core Engineer – September 2000 – February 2001
- Analyzed and interpreted assigned segments of requirement documents
- Developed test procedures for cross-platform printer controller products according to documentation
- Evaluated and reported testing results/failures
- Participated in team peer review of testing procedures
- Managed and coordinated archiving and updating of internal process documentation
- Performed periodic reporting for status, billing, and time management purposes
- Problem Solving
SunGard Trading Systems – Pittsford, NY
(A Division of SunGard Data Systems, Inc. – Weehawken, NJ) Analyst/Programmer/Engineering Level Support – September 1999 – August 2000
· Engineering Level support of Brokerage Security Trading Product
- Processed and escalated trouble and bug reports
- Generated weekly activity reports
- Monitored support staff
- Built and distributed software releases
- Maintained software configuration control for product environment
- Installed and configured new customer servers
- Performed remote maintenance, monitoring, and troubleshooting of existing customer servers
- Worked closely with NASDAQ Customer and Network Support Units
- Evaluated and researched trouble transactions for FTC compliance and activity
- Customer relations/satisfaction
NF Associates – Webster, NY Contract to Xerox Corporation Software Development Technician
Color Solutions Business Unit – January 1999 – September 1999
- Provided agency testing support
- Provided hardware and software support for developmental color laser product
- Developed integration of software modules and version builds of IOT software
- Performed initial testing and distribution of software/firmware releases
- Maintained software configuration control and testing matrix development
- Developed, distributed, and troubleshot software upgrade procedures
- Reviewed and troubleshot customer and service documentation
- Maintained and upgraded lab equipment, including desktop PC’s, laptops, and Novell servers
NF Associates – Webster, NY
Contract to Xerox Corporation
Channels VAR Support Technician
Second Level Support to Team Xerox – February 1998 – January 1999
- Provided second lever end-user support as well as VAR Reseller support for network color laser printing products
- Replicated, analyzed, and escalated customer problems as needed.
- Evaluated and troubleshot network connectivity problems, troubleshot printing issues, including PostScript code analysis
- Resolved problems via telephone and followed up with customers to verify solutions
- Provided support for network printer installation and troubleshooting within Windows NT, Novell, Banyan-Vines, Macintosh, and Microsoft Peer-to-Peer environments via TCP/IP, IPX/SPX, AppleTalk, and NetBEUI, NT, Novell 3.x and 4.x server maintenance
- Customer relations/customer satisfaction
The Sutherland Group – Rochester, NY
Second Level Help Desk Technician – June 1997 – February 1998
- Provided secondary level support for network and application help desks
- Evaluated network security issues and client problems
- Resolved customer problems via telephone
- Provided dispatch of on-site personnel as needed
- Provided backup coverage of up to five alternate help desks
Solutions with a Touch of Class – Haverhill, MA
Sole Proprietor – January 1985 – June 1997
- Computer, systems, and office support
- Software installation and maintenance
- Software training
- Graphic design and layout,
- Administrative support,
- Office organization and setup
- Transcription services, typing, and file maintenance
- Newsletter layout and design
ASAP Computer Help – Exeter, NH
Associate Engineer – May 1997 – June 1997
- PC Technician at office/retail location
- Evaluated, recommended, repaired and upgraded hardware and software
- Upgraded and installed software and peripheral equipment
- Diagnosed computer issues and dispatched field technicians when needed
Unicore Software – North Andover, MA
Lead Technical Support – April 1995 – June 1995; February 1997 – May 1997
- Was responsible for answering customer inquiries, returns, and other customer service issues
- Provided detailed customer support for BIOS products
- Designed streamlining of the customer service process
- Developed and maintained multi-dimensional service tracking database with user interface
- Assembled desktop system and established office LAN
- Designed preliminary version of World Wide Web page
- Designed print advertisements
COCO+CO. – Boston, MA
Account Manager
- Serviced client accounts
- Copy writing of print ads, press releases, and radio advertising
- Graphic design of business cards, fliers, print advertisements, etc.
- Maintained mailing lists
- HTML and cgi programming
- Maintained in-house World Wide Web pages
- Radio advertising sales
University of Massachusetts at Lowell – Lowell, MA
Computer Systems Center
System Monitor/Assistant Administrator
- Monitored and provided basic administration of internal/dial in UNIX network
- Mounted volumes and monitored volume usage
- Created and managed user accounts
- Monitored security
Northern Essex Community College – Haverhill, MA
Bursar’s Office
Accounts Receivable Clerk – 1992 - 1994
- Received and posted student payments
- Provided preliminary tuition estimations during registration periods
- Managed third party billing
Graphic Strategies – Haverhill, MA
Account Manager/Administrative Assistant – 1991 - 1992
- Provided assistance to the CEO
- Copywriting and copy preparation for newsletters, fliers, advertisements, press releases, etc.
- Managed and provided phone sales of print advertisements
- Processed mail orders
- Provided mailing list maintenance
United States Treasury – Andover, MA
Internal Revenue Service (Seasonal) Data Transcription – 1987 - 1991
- Transcribed encoded tax returns to electronic media
- Verified balance of reported amounts
BN Productions – Woburn, MA
Shipping & Receiving – June 1989
- Responsible for inventory and reporting of current stock
- Received incoming shipments
- Prepared outgoing shipments and verified delivery of products
- Maintained records of orders shipped
- Interfaced with various shipping contractors
McCarthy Companies – Wilmington, MA
Assistant to the Vice President of Operations – June 1987 - 1989
- Performed account reconciliation
- Prepared final accounts for collection process
- Updated and maintained IBM PC standalones
- Performed backups of IBM Series I
- Printed reports, invoices, and memos
- Administered PBX phone system
- Assisted with general needs including billing and customer relations
Haverhill Education Association – Haverhill, MA
Administrative Assistant – June 1985 – June 1987
- Reception, clerical, transcription – single-person office
- General office management
- Ordered supplies
Also intermittent contract employment:
· Office Administration
· Restaurant Service/Front of House
· Sales
· Sound and Lighting technician for stage shows (non-union)
· Stage Hand (non-union)
· Rigging (building and climbing staging and elevated wiring and lighting) (non-union)
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