E. Rhiannon Hood - Resume

INTERESTS

 

Music (Vocal Performance), WJZ Old Time and Creative Radio (Re-Creation Radio – Writing and Performance), Amateur Radio, Computers, Reading, Writing, Roller Skating, Weight Lifting, Historical Re-Enactment, Sewing, Crafts, Competitive Swing and Ballroom Dancing.

 

EDUCATION

University of Sedona – Sedona, AZ – 2010 to Present 

B.A. in Philosophy

Columbia Southern University – Orange Beach, AL – 2010 to Present

B.A. in Psychology

Northern Essex Community College – Haverhill, MA

A. S. in Computer Information Sciences – Earned December 1993

A. S. in Computer Information Sciences: Programming – Earned August 1998

National Student Government Association Award

Student Senate – Secretary, Campus Programming Chairperson, Budget Committee

Who’s Who in American Junior College Students: Dean’s List, Peer Tutoring Program

 

VOLUNTEER EXPERIENCE

 

American Red Cross – Norfolk, VA 

Disaster Services – Client Care  – June 2023 – present

Disaster Services – Regional Operations Management Team – Casework Lead – August 2010 – 2012

Disaster Services – Client Casework Supervisor – March 2010 – 2012

Disaster Services – Health Services – February 2010 – 2012

Disaster Services – Instructor – September 2006

Disaster Services – Client Caseworker – September 2006 – 2012

Disaster Services – Disaster Action Team – September 2006 – 2012

•         Business Services
•         Mortgage Protection and Life Insurance Service 
•        Professional and Personal Coaching Services
•         Personal and Professional Travel Services

EXPERIENCE

 

New Directions Consulting, LLC – Norfolk, VA 

Principal – January 2020 – Present

•         Business Services
•         Mortgage Protection and Life Insurance Service 
•        Professional and Personal Coaching Services
•         Personal and Professional Travel Services

Valiant Entertainment LLC – Norfolk, VA 

Principal – January 2014 – Present

•         Business Planning and Strategy
•         Product Development
•         Administration of finances
•         Ordering and Inventory Control
•         Produce cosmetic products for resale
•         Produce herbal products for resale
•         Produce aromatherapy products for resale

 

Pagan Business Network – GA

Director of Information Technology – January 2015 – Present 

•         Business Planning and Strategy
•         Remote Asset Management
•         Remote Server Management
•         Migration of Server Resources
•         Maintenance and Management of all Web Resources
•         Assessment and Analysis of IT needs
•         Provided Recommendations for Upgrades/Service Expenditures

 

Kindred Spirit – Norfolk, VA

Retail Manager – February 2012 – Present

•         Computer, systems, and office support
• o   Networking
• o   Hardware installation and support
• o   Software installation and support
• o   Server installation and maintenance
• o   Software training
•         Graphic design and layout
•         Staffing and Scheduling
•         Purchasing and Sales
•         Sales and Tax Reporting
•         Merchant and Network Services Point of Contact
•         Administrative support
•         Office organization and setup
•         Receiving and Display of Merchandise
•         Floorplan and Store Design

 

Solutions with a Touch of Class – Norfolk, VA

Sole Proprietor – October 2003 – Present

•         Computer, systems, and office support
• o   Networking
• o   Hardware installation and support
• o   Software installation and support
• o   Server installation and maintenance
• o   Software training
•         Graphic design and layout
•         Photo retouching and post-production
•         Website design and administration 
•         Video production
•         Voice-over and advertising 
•         SMS Marketing Resale Service
•         Administrative support
•         Office organization and setup
•         Transcription services, typing, and file maintenance
•         Newsletter layout and design

 

Picture Me! – Norfolk, VA

Associate (Photographer/Sales) (Seasonal) – October 2009 – February 2010

•         Photography of portraits
•         Sales of photo print packages
•         Use of register and credit card machine, ordering system
•         Receipt and Inventory of printed photo packages
•         Distribution of printed photo packages to customers
•         Recognized for Regional High Sales

 

American Red Cross – Norfolk, VA

Disaster Services District Lead – January 2005 – February 2012

•         Client Casework Lead
•        Safe and Well Coordinator
•         Financial Qualified
•         Disaster Action Team
•         Case Reviewer
•         Management Team
•         Software and Printer support
•         Disaster Instructor
•         Administrative support

 

Solutions with a Touch of Class – Rochester, NY

Sole Proprietor – June 1997 – October 2003

•         Computer, network, systems, and office support
•         Software installation and maintenance
•         Software training
•         Graphic design and layout
•         Administrative support
•         Office organization and setup
•         Transcription services, typing, and file maintenance
•         Newsletter layout and design

 

Impressions Apparel – Marketplace Mall – Rochester, NY

Store Manager (Seasonal) – October 2001 – January 2002

•         Brought store to Second Place in National Sales
•         Interfacing with District Manager
•         Problem Solving
•         Hiring, training, and supervision of sales associates
•         Monitoring, receiving, and display of inventory
•         Loss prevention measures
•         Reporting of Payroll, Daily and Weekly Sales
•         Customer Service and Satisfaction

 

Dartnell Enterprises – East Rochester, NY

Contract to Xerox Corporation

Software System Test Core Engineer – September 2000 – February 2001

•         Analyzed and interpreted assigned segments of requirement documents
•         Developed test procedures for cross-platform printer controller products according to documentation
•         Evaluated and reported testing results/failures
•         Participated in team peer review of testing procedures
•         Managed and coordinated archiving and updating of internal process documentation
•         Performed periodic reporting for status, billing, and time management purposes
•         Problem Solving

 

SunGard Trading Systems – Pittsford, NY

(A Division of SunGard Data Systems, Inc. – Weehawken, NJ) Analyst/Programmer/Engineering Level Support – September 1999 – August 2000

·        Engineering Level support of Brokerage Security Trading Product

•         Processed and escalated trouble and bug reports
•         Generated weekly activity reports
•         Monitored support staff
•         Built and distributed software releases
•         Maintained software configuration control for product environment
•         Installed and configured new customer servers
•         Performed remote maintenance, monitoring, and troubleshooting of existing customer servers
•         Worked closely with NASDAQ Customer and Network Support Units
•         Evaluated and researched trouble transactions for FTC compliance and activity
•         Customer relations/satisfaction

 

NF Associates – Webster, NY Contract to Xerox Corporation Software Development Technician

Color Solutions Business Unit – January 1999 – September 1999

•         Provided agency testing support
•         Provided hardware and software support for developmental color laser product
•         Developed integration of software modules and version builds of IOT software
•         Performed initial testing and distribution of software/firmware releases
•         Maintained software configuration control and testing matrix development
•         Developed, distributed, and troubleshot software upgrade procedures
•         Reviewed and troubleshot customer and service documentation
•         Maintained and upgraded lab equipment, including desktop  PC’s,  laptops, and Novell servers

 

NF Associates – Webster, NY

Contract to Xerox Corporation

Channels VAR Support Technician

Second Level Support to Team Xerox – February 1998 – January 1999

•         Provided second lever end-user support as well as VAR Reseller support for network color laser printing products
•         Replicated, analyzed, and escalated customer problems as needed.
•         Evaluated and troubleshot network connectivity problems, troubleshot printing issues, including PostScript code analysis
•         Resolved problems via telephone and followed up with customers to verify solutions
•         Provided support for network printer installation and troubleshooting within Windows NT, Novell, Banyan-Vines, Macintosh, and Microsoft Peer-to-Peer environments via TCP/IP, IPX/SPX, AppleTalk, and NetBEUI, NT, Novell 3.x and 4.x server maintenance
•         Customer relations/customer satisfaction

 

The Sutherland Group – Rochester, NY

Second Level Help Desk Technician – June 1997 – February 1998

•         Provided secondary level support for network and application help desks
•         Evaluated network security issues and client problems       
•         Resolved customer problems via telephone
•         Provided dispatch of on-site personnel as needed
•         Provided backup coverage of up to five alternate help desks

 

Solutions with a Touch of Class – Haverhill, MA

Sole Proprietor – January 1985 – June 1997

•         Computer, systems, and office support
•         Software installation and maintenance
•         Software training
•         Graphic design and layout, 
•         Administrative support, 
•         Office organization and setup
•         Transcription services, typing, and file maintenance
•         Newsletter layout and design

 

ASAP Computer Help – Exeter, NH

Associate Engineer – May 1997 – June 1997

•         PC Technician at office/retail location
•         Evaluated, recommended, repaired and upgraded hardware and software
•         Upgraded and installed software and peripheral equipment
•         Diagnosed computer issues and dispatched field technicians when needed

 

Unicore Software – North Andover, MA

Lead Technical Support – April 1995 – June 1995; February 1997 – May 1997

•         Was responsible for answering customer inquiries, returns, and other customer service issues
•         Provided detailed customer support for BIOS products
•         Designed streamlining of the customer service process
•         Developed and maintained multi-dimensional service tracking database with user interface
•         Assembled desktop system and established office LAN
•         Designed preliminary version of World Wide Web page
•         Designed print advertisements

 

COCO+CO. – Boston, MA

Account Manager

•         Serviced client accounts
•         Copy writing of print ads, press releases, and radio advertising
•         Graphic design of business cards, fliers, print advertisements, etc.
•         Maintained mailing lists
•         HTML and cgi programming
•         Maintained in-house World Wide Web pages
•         Radio advertising sales

 

University of Massachusetts at Lowell – Lowell, MA

Computer Systems Center

System Monitor/Assistant Administrator

•         Monitored and provided basic administration of internal/dial in UNIX network
•         Mounted volumes and monitored volume usage
•         Created and managed user accounts
•         Monitored security

 

Northern Essex Community College – Haverhill, MA

Bursar’s Office

Accounts Receivable Clerk – 1992 - 1994

•         Received and posted student payments
•         Provided preliminary tuition estimations during registration periods
•         Managed third party billing

 

Graphic Strategies – Haverhill, MA

Account Manager/Administrative Assistant – 1991 - 1992

•         Provided assistance to the CEO
•         Copywriting and copy preparation for newsletters, fliers, advertisements, press releases, etc.
•         Managed and provided phone sales of print advertisements
•         Processed mail orders
•         Provided mailing list maintenance

 

United States Treasury – Andover, MA

Internal Revenue Service (Seasonal) Data Transcription – 1987 - 1991

•         Transcribed encoded tax returns to electronic media
•         Verified balance of reported amounts

 

BN Productions – Woburn, MA

Shipping & Receiving – June 1989

•         Responsible for inventory and reporting of current stock
•         Received incoming shipments
•         Prepared outgoing shipments and verified delivery of products
•         Maintained records of orders shipped
•         Interfaced with various shipping contractors

 

McCarthy Companies – Wilmington, MA

Assistant to the Vice President of Operations – June 1987 -  1989

•         Performed account reconciliation
•         Prepared final accounts for collection process
•         Updated and maintained IBM PC standalones
•         Performed backups of IBM Series I
•         Printed reports, invoices, and memos
•         Administered PBX phone system
•         Assisted with general needs including billing and customer relations

 

Haverhill Education Association – Haverhill, MA

Administrative Assistant – June 1985 – June 1987

•         Reception, clerical, transcription – single-person office
•         General office management
•         Ordered supplies

 

Also intermittent contract employment:

·                    Office Administration

·                    Restaurant Service/Front of House

·                    Sales

·                    Sound and Lighting technician for stage shows (non-union)

·                    Stage Hand (non-union)

·                    Rigging (building and climbing staging and elevated wiring and lighting) (non-union)